After the economic downtown five years ago affecting the local oil and gas industry, Eng Hup Shipping decided to embark on its digital transformation journey to drive up its profitability and productivity.

The company is honoured to be interviewed by local newspaper, Lianhe Zaobao, on the challenges of our digitalisation journey and how we overcame them.

“We believe it is imperative to improve efficiency through transformation. Even if we can’t increase profits, we must be able to maintain them,” said Tommy Phun, Director (Business Development) of Eng Hup Shipping.

However, digitalisation does not happen overnight, especially for a 60-year-old company that has been heavily reliant on manual processes. The management team chose to tackle the low hanging fruits first, focusing on simple operational processes that can be quickly digitalised to reap efficiencies.

One of the first successful projects was the online vessel booking system that allowed clients to arrange for vessel chartering digitally instead of contacting our sales team. Not only did this reduce manpower costs by at least 10%, clients now enjoy a better and more efficient experience.

Understanding that digital transformation is a journey and not a sprint, Eng Hup Shipping is constantly reviewing other process that can be optimised via technology. The team believes that continuous innovation and digitalisation will open up new revenue sources and business opportunities.

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