Tag: interview

Shinmin Daily Feature

Shinmin Daily Feature

The following article is translated from Shinmin Daily’s mandarin interview:

Maritime is an important contributor of Singapore’s economy, accounting for 7% of Singapore’s GDP and employing more than 160,000 Singaporeans. Over the years, Singapore has been able to maintain its position as an international shipping center and a global hub port. In addition to its geographical location and government support policies, the local maritime ecosystem plays a pivotal role. In this ecosystem, shipping companies, industry partners and trade unions must work closely to improve service level and efficiency.

Eng Hup Shipping, a Singapore shipping company with a history of more than 60 years, can be said to be one of the important partners in the local maritime ecosystem. Over the past decades, the company has continuously improved its portfolio of products and services to provide integrated marine services, and has also gradually expanded its fleet to 70 vessels, including tugs, ferries and utility boats. Eng Hup Shipping also acquired a shipyard in 2012, which is now known as Bee Sin Shipyard.

The company upholds its core values of responsiveness, resourcefulness, reliability and respect, and strives to become the preferred comprehensive marine services provider in the region. Today, Eng Hup Shipping’s clientele base includes government agencies, international oil companies, dredging companies and more.

Today, I would like to share the entrepreneurial story of Tommy Phun, 32, Director (Business Development) of Eng Hup Shipping.

After graduating from the Finance Department of Singapore Management University in 2014, Tommy decided to join the family business. His interest in maritime was inspired since young when he listened to his grandfather’s and father’s stories of working and living out at sea.

However, after joining the company, Tommy’s journey was not plain-sailing. In 2015, the local oil and gas industry was hit by the collapse of international oil prices and fell into recession. Many shipping companies that provide services to the industry were affected, including Eng Hup Shipping. The outbreak of COVID-19 virus in 2019 also had an impact on the company’s business.

Fortunately, the team is very united. Tommy recalled when the government announced the lockdown measures on April 7, 2020, an employee volunteered to take a salary reduction to help the company tide over the challenging times. It is such team spirit and support from his fellow colleagues that drives his passion and enriches his entrepreneurial journey.

Under the leadership of Tommy, the company embarked on multiple digital transformation projects, adopting new technologies to improve manual processes and sharpen their competitive edge. Eng Hup Shipping was also appointed as one of the ambassadors of the Maritime and Port Authority of Singapore’s (MPA) Maritime Digitalisation Playbook initiative.

The team believes that sustainable development will become the cornerstone of the new economy and are working towards vessel electrification. Eng Hup Shipping, as part of a consortium led by Keppel Offshore and Marine, also received funding from MPA and Singapore Maritime Institute (SMI) to develop one of the first electric harbourcrafts in Singapore. Eng Hup Shipping will be retrofitting an existing passenger ferry with systems for the vessel to be electric-powered, as part of the bigger plan to develop Singapore’s first comprehensive electric vessel supply chain by 2025.

During the interview, Tommy shared many values that will inspire other entrepreneurs:

Courage and determination – whether in life or in the journey of entrepreneurship, we will inevitably encounter various challenges and obstacles. Tommy believes that it is important to have an indomitable spirit and continue moving forward unremittingly in the face of difficulties. When encountering setbacks, instead of being discouraged, we should take the opportunity to reflect, learn, and then move onwards to the next goal.

Humility – For Tommy, it is also very important to maintain a humble attitude and be willing to learn from the people around him. He not only invests time to improve and learn new skills, he often creates opportunities for the young and senior team members to learn from each other.

Finally, Tommy believes that in the coming days, the two major trends of decarbonisation and automation will transform the marine industry. In order for the company to keep up with these changes, Tommy and his team adopt the following mindset:

1. Be Ready – understanding that transformation is not a matter of “if” but “when”.

2. Responsive – stay ahead of the industry’s changing trends by being agile. Since the outbreak of COVID-19, the company has also made many updates to its Business Continuity Plan (BCP) so that they are always prepared for sudden changes in regulations.

3. Resilience – constantly learn, unlearn and relearn in order to remain competitive in the face of an evolving maritime landscape.

I believe that with Tommy’s leadership, Eng Hup Shipping will continue to grow to greater heights!

CNA Documentary: Colours of the Sea

CNA Documentary: Colours of the Sea

As a 60-year-old company, Eng Hup Shipping was used to manual processes and reactive maintenance. Now, we are leveraging technology to digitalise and automate our processes so that we can boost efficiency, stay resilient and be future-ready.

In this Channel News Asia (CNA) documentary commissioned by Maritime Port Authority of Singapore (MPA), we shared about our digitalisation journey alongside three other inspiring counterparts from the maritime industry.

Meeting with Eng Hup Shipping’s Digital Core Team

Eng Hup Shipping approached its digital transformation process in small but practical steps. From online vessel booking to mobile scanning and digital generation of passenger manifests, the company has reduced manually intensive and error-prone processes and successfully achieved improved productivity levels and better customer experience.

“We realise that digitalisation might just be our key to long-term sustainable growth and profitability.”

Tommy Phun, Director (Business Development), Eng Hup Shipping

Moving forward, Eng Hup Shipping is building up its predictive maintenance capabilities in order to minimise vessel downtime and to provide a higher service level availability.

“Digitalisation of vessel status and records will allow us to preempt any defects before they even occur.”

Ho Jun De, Digital Core Team, Eng Hup Shipping

Watch the full video here.

Today Interview: “Where The Jobs Are”

Today Interview: “Where The Jobs Are”

Commonly misunderstood as a “sunset industry” that largely involves manual labour under the hot sun, the ever-changing maritime industry has been and will remain an evergreen market in the foreseeable future, as it is the most effective way to transport materials across the globe. This is even more applicable in Singapore, which is now a world-leading international Maritime hub.

Despite disruptions due to the pandemic, the maritime sector continues to excel, presenting many opportunities for young talents to thrive.

Being a strong advocate for nurturing the next generation of talents, Eng Hup Shipping has been featured by Today in its exclusive article shining the spotlight on the overlooked maritime industry, unveiling the exciting paths of various youths including Ho Jun De, one of our Technical Executives.

“It’s a dynamic environment — it requires you to be quick-thinking and to react quickly to all kinds of requests from customers, the management, basically all corners.”

Ho Jun De, Technical Executive, Eng Hup Shipping

Jun De is one of Eng Hup Shipping’s younger employees hoping to foster change in an industry teeming with opportunities, by tapping technological advancements and the steady global demand for maritime services.

“While only about 20 to 25 per cent of the company’s staff members are 35 and below, it is the youth who are driving technological change.”

Tommy Phun, Director (Business Development), Eng Hup Shipping

Read the full article here.

Lianhe Zaobao Feature

Lianhe Zaobao Feature

After the economic downtown five years ago affecting the local oil and gas industry, Eng Hup Shipping decided to embark on its digital transformation journey to drive up its profitability and productivity.

The company is honoured to be interviewed by local newspaper, Lianhe Zaobao, on the challenges of our digitalisation journey and how we overcame them.

“We believe it is imperative to improve efficiency through transformation. Even if we can’t increase profits, we must be able to maintain them,” said Tommy Phun, Director (Business Development) of Eng Hup Shipping.

However, digitalisation does not happen overnight, especially for a 60-year-old company that has been heavily reliant on manual processes. The management team chose to tackle the low hanging fruits first, focusing on simple operational processes that can be quickly digitalised to reap efficiencies.

One of the first successful projects was the online vessel booking system that allowed clients to arrange for vessel chartering digitally instead of contacting our sales team. Not only did this reduce manpower costs by at least 10%, clients now enjoy a better and more efficient experience.

Understanding that digital transformation is a journey and not a sprint, Eng Hup Shipping is constantly reviewing other process that can be optimised via technology. The team believes that continuous innovation and digitalisation will open up new revenue sources and business opportunities.

Read the full article here.

Digitalisation Interview Feature by StarHub

Digitalisation Interview Feature by StarHub

Digitalisation has become a business buzzword in the recent years, but is it really worth the hype?

Eng Hup Shipping had the opportunity to be interviewed by Singapore Telco, StarHub, in this article that featured takeaways and insights from local SMEs on the topic of digitalisation.

Tommy Phun, Director (Business Development) of Eng Hup Shipping noted that the shipping industry is facing intense pressure to reevaluate the ways business is conducted as customers become more digitally sophisticated and expectations of transparency and efficiency rise.

Amidst these challenges, the Eng Hup Shipping team recognised that digitalisation is a necessity to ensure that the company stays relevant today and tomorrow.

“We embarked on our digital transformation plan two years back. After a detailed analysis of current processes, we uncovered opportunities that technology can step in to help eliminate inefficiencies and drive productivity.”

Tommy Phun, Director (Business Development), Eng Hup Shipping

Many SMEs are deterred by the high costs of investment in adopting new technologies, however, Eng Hup Shipping chose to focus on a longer term perspective of improved revenues and greater cost savings.

“There are initial costs to develop digital solutions and teething issues to manage after launching the systems. However, today we have gained the benefits in terms of efficiency and productivity. Enterprise Singapore has also been very supportive in aiding us through this process.”

Tommy Phun, Director (Business Development), Eng Hup Shipping

Understanding that successful digital transformation cannot be a top-down approach, Eng Hup Shipping ensured that all employees from operational staff to vessel crew are on board by holding regular briefing sessions.

“Our aim is to develop our employees to become digital change agents. With a strong sense of ownership to the cause, they will take responsibility to ensure smooth implementation. Cultivating the digital-first mindset in them also trains them to find opportunities in their work processes that technology can help to enhance.”

Tommy Phun, Director (Business Development), Eng Hup Shipping

Digitalisation is a strategic move to navigate today’s tech-driven economy. Eng Hup Shipping’s digital efforts have provided us with a strong value proposition to our clients. We continue to take on a long horizon perspective to ready ourselves for future challenges and ensure long-term growth.

Read the full article here.

Land, Sea & Air Magazine

Land, Sea & Air Magazine

In this exclusive interview with Land, Sea & Air magazine, Eng Hup Shipping shared about the company’s journey from a pioneer in Singapore’s lighterage business to becoming today’s leading marine services provider in the region.

With principal clients consisting of key government agencies and statutory boards, Eng Hup Shipping provides invaluable services with its ready access to the appropriate physical resources such as maritime logistics equipment, as well as the operational and managerial experience necessary to meet the operational demands of customers.

“Despite challenging requirements like 24/7 operations and ad-hoc activations, EHS has been able to deliver a high level of service standard, ensuring the smooth implementation and execution of support for mission critical tasks.”

Justina Lim, Director, Eng Hup Shipping

The acquisition of maintenance and repair yard Bee Sin Shipyard in early 2012 is a strategic move to provide a more comprehensive service offering while minimising downtime for the company’s fleet of vessels, allowing for an elevated level of service quality and excellence.

Moving forward, the team will continue to cement strong relationships with customers both in the governmental and corporate sectors, and opening up new business opportunities in the ever-evolving maritime industry.

“EHS is well positioned to capture the exciting opportunities ahead.”

Justina Lim, Director, Eng Hup Shipping

Read the full article here.